Ang saya ko kasi nag.order ako tapos kinabukasan dumating na…one day lang..tapos nadoble ung order ko, ang saya ko kasi minabuti nilang iclarify ung double paid na order ko at tinext talaga ako baka kasi nagkamali ako which is true nagkamali talaga ako at nirefund naman. Tapos napapakiusapan pang lagyan ng note yung order ko oara dun sa papadalhan..super saya ko.
This is my second order, not very happy. I ordered the butterfly cake , birthday cake for my niece and I received the Red Ribbon Cake. Red Ribbon is 650 and the cake I ordered is 1000.
Item is not as described! I should at least get refunded on the difference but nobody contacted me and letting me know that they are out of stock and cannot send the cake I wanted! Instead sending me a different cake and the cheaper version of what I ordered! Very sad!
1st Order I’m happy, second order very disappointed! Poor customer service!
Response from Mytindahan.net Admin thru email:
Hello Ma’am, we saw your not-happy testimonial about the cake. We actually sent an email last June14 informing you that the Butterfly Design Cake needs to be ordered at least 1week in advance and our option is to replace it with the Chocolate Dedication Cake. The price difference will be given to the recipient. Since, we did not receive your reply, we also called your recipient and they agreed to that.
In our email to you, I stated that the price difference will be given to your recipient. However, we decided this afternoon that the price difference will be refunded to you in a form of a Coupon Code which you can use on your next order.
Kindly also see the attached file for the screenshot of our previous email. I don’t know yet why you did not receive it, perhaps it’s in your spam folder or somewhere else.
Again, our sincerest apology…
Very happy! I ordered midnight and less than 24 hours my grocery was delivered. Very happy, as the vegetables were fresh and the meat were fresh as well. Guapa kaayo ang mga utanon ug ang mga karne fresh sad kaayo and well selected!
Very happy that I can send grocery home even if I’m overseas!
Keep up the good work guys and more power, will surely spread the good news!
I ordered some food on 21st Dec very late at night and i was hoping to get it delivered by 23rd Dec in Cebu (2 days time) and they did! Very fast and great service. Definitely will be ordering more goodies from this online shop.
To Chris and the whole team, Thanks again for a job well done! you never failed to amaze me! great service! I cant wait till my next order!
I am a new customer and I love shopping online I try this if they deliver on time and yes they did that’s good. And I am looking forward for you guys if you have all what I want to shop specially gadgets ,appliance and etc. that will be good.
Thank you so much for very good and fast service…God bless!
My husband order a birthday cake, money and something for my son and it came on time on his birthday. He was so very happy! Thank you so much once again for the good service keep up the good work:) God bless and more power!!!From Iceland!
My fiancee ordered me groceries many times in your store and we became a regular customer on this online store of yours and you always deliver us on time but last month we ordered again and yet you cannot send us because of the payment processor issue..We understand your concerns about it but why you cannot find ways how to make us felt that we are just waiting for nothing?..All that stuffs he ordered for my us, was really needed and we waited for 4 days to come and yet waiting is useless..I hope you still post this in your testimonial even it is not a good issue for your online store.I just want to express what I felt the last time we ordered to you.I hope your payment processor will be fix soon..Thanks..
We have fixed the issue regarding our payment gateway already. We are so sorry for causing inconvenience and we will do our best to avoid the same issue to happen again.
Thank you very much for the on time delivery of my order for my mum’s birthday. It is my first time to use this online shop and I am going to use this again.
Once again you never failed to deliver a great service and for that I would like to thank you Chris and your staff for making my brother’s birthday celebration possible on a Sunday evening.
I am so happy to discover your site. Now, meron na akong paraan para mapadalhan ng groceries ang anak kong nag-aaral sa Cebu. Sana lang po ay meron kayong delivery tuwing linggo.
Great job! Thank you again for delivering promptly my orders given with very short notice. My niece was very pleased and surprised with her 18th birthday balloons.
I ordered last minute for some Father’s Day surprise & so impressively my surprise arrived promptly on time. Daghang salamat from England!
Thanks a lot Chris & staff for the fast and efficient service!!! I am truly grateful for everything you did today for my father’s birthday! I cant wait to order again… keep up the good work!
This was my 2nd time to order catering. This time was for my Mom’s surprise birthday celebration. My Mom was so happy and she had a blast on her birthday. As always I am so thankful to Chris for working with me with the time even if it was past their delivery hours. Thank you Chris for your dedication and for being an honest merchant. T ill next time!
I ordered this morning and cool enough that my mother received it in less than 24hours. Ke ep up your good business. Sunod na pod. Salamat Not e: tell me how can I invest in your online store
Excellent customer service, prompt delivery & hustle free shopping. Thank you.
Thank you for the great service and will certainly order again.
Thank you so much to mytindahan.net my family receive already the grocery items lipay kaayo sila nga nakadawat.. Im Happy & Satisfied…Go od Service & Honest….Good Job & More Power…Till next time;-)
I’m a new customer and I am so thankful I found this website. I have placed a couple of orders already. So far, I’m impressed how fast they can deliver and the business itself is a brilliant idea especially for filipinos abroad who can send goods to their love ones back home. Definitely, patronizing this and spreading the word. Keep up the good work!
It was my first order and my mother was very surprise and happy. Thank you also for the free magazine; I did not expect that but thank you so much. It’s just a small surprise but I really appreciate it a lot.
I have been a customer for more than 3 years and that is because I like Chris dedication. It is those little extra efforts that makes the difference.
Hi Mr. Christopher,
Thank you for the good service and honesty. My family love there letchon.
Nag laway nalang uroy ko mag tan aw. Thank you so much.
Best Regards and More power.
Like many others, I also hesitated in the beginning before placing my very first order.After doing some research about mytindahan.net ,I finally decided to give it a try.It was indeed successful and the service was satisfactory.M y recipient was happy about the goods she received and I am also glad that this kind of online shop exists in Cebu.Online shopping is already very common in many countries and they don’t really have this trust issues against the online shops so, I hope that in the near future, this is also going to happen in the entire Philippines.I am very grateful to mytindahan.net for setting a good example and for being one of the pioneers or initiators in my beloved Cebu province.Happy 2014 to all!
Of all the online shopping that I have been using for the past years only this Shipping site that I can give my thumps up all the time. Even though that there was a hiccups of my order but in a blink of an eye they have rectified it straight away. I have been using this site for quite sometimes now. Very reliable and very diligent.
Ordered just last week. Both packages delivered within 24 hours.Recipien t pleased.So am I! Thanks for great service.
Fast and reliable. I was hesitant, at first, but overall turnaround was under 24 hrs. Thank you!
My mother already received the groceries. Lipay kaayo sila. Until next time.
I just wanted to say thank you, for your honesty, and i was very happy with your service. Please add more rice varieties.