Marketplace Community Policy

We want to build a friendly and positive community here in Marketplace! Our Community Rules serve as a guideline for all buyers and vendors to preserve a safe environment for shopping and selling on-the-go. Go through these do’s and don’ts when using our platform. By using Mytindahan.netMarketplace, you agree to our Terms of Service found here.

We are committed to keeping our community safe with everybody’s effort.

The Do’s

1. Sell, not advertise Marketplace is designed as a venue to assist transactions between vendors and buyers, and not a platform for advertisements. You should only list products that you are intending to sell on Marketplace.

Here are some examples of advertising:

  • Adding a link on your product page that leads to a separate website.
  • Any text in your product description and/or photos informing buyers to reach you via other platforms such as Whatsapp or Facebook. (We understand the need for buyers and vendors to communicate with one another. The “Get Support” function in Marketplace provides an easy way for both parties to connect!)

2. Make your listing shine

No buyer will be interested in a listing that has poor quality photos. Flaunt your photography skills and create some quality shots.

Aside from that, be honest! Give your product an accurate and detailed description. Nobody likes a nasty surprise when it comes to making a purchase. Being truthful will increase your chances of obtaining positive ratings and reviews from your buyers.

3. Be respectful

We want to foster a safe environment for people to enjoy online shopping experience. Keep your content clean and suitable for everyone. This means no vulgar language, hate messages, or spam. As a community in Marketplace, we urge all users to treat each other with kindness and respect. Whether you’re a buyer or vendor, follow the guidelines here to ensure smooth transactions for everyone!

4. Maintain an excellent selling record 

Create a good buyer experience by being attentive and responsive to your buyers’ needs. Happy buyers are more likely to make repeat purchases and give you a positive vendor rating.

Keep your selling record clean by maintaining sufficient stock and by shipping orders on time to reduce unnecessary cancellations, returns, and refunds. To ensure a great experience for all users, Marketplace may send cautions to vendor with poor selling records. In some cases, Marketplace may also remove certain selling privileges (e.g. free product feature, preferred and featured vendor), lower your products’ search ranking, limit, or suspend your account access.

Here are some tips to maintain an excellent selling record:

  • Monitor and update your stock at least once a day 
  • Provide a detailed and honest description, including actual pictures, of the items you are selling
  • Respond to buyers’ queries in a timely manner
  • Ensure your products are in good condition before shipping
  • Pack orders carefully to avoid damage during delivery
  • Respond promptly to any refund requests
  • If you have to cancel orders due to unforeseen events, inform buyers immediately with a valid reason

The Don’ts

1. Posting services Marketplace does not allow users to list services on the platform.

2. Counterfeit & imitation products

Only genuine products can be listed on Marketplace. Please be aware that counterfeit products are prohibited. Marketplace reserves the right to report and delete any listing of a counterfeit nature.

3. Transactions outside Marketplace

Directing transactions outside Marketplace or asking the buyer to pay through means outside the Marketplace platform is prohibited.

The following activities are not allowed on Marketplace:

  • Vendor is promoting business and directing users outside of Marketplace (E.g. Directing users to another website to make purchases)
  • Vendor is sharing personal contact information and asking the recipient to contact him/her directly with the intention to buy/sell outside of Marketplace (e.g. phone/mobile number, personal payment information, email address, Facebook, other social media channels, etc.)

4. Infringing content & impersonation

Any deceptive manner of impersonation is a serious offense in Marketplace. If you choose to use someone else’s photo, respect their rights, and give credit where it’s due.

Here are some examples of infringing content & impersonation:

  • Collecting and using others’ personal data without their consent (e.g. contact details, photo)
  • Using someone’s identity as your own for credibility purposes

Help us keep Marketplace community strong! If you find any user impersonating you or someone else, please contact us here.

5. Putting irrelevant or an excessive number of search terms in the title and description   

It is important that users are able to quickly find what they are searching for. Putting in additional brands, keywords, or hashtags in the title or description that are irrelevant to the product may be flagged and banned by our system. 

Examples of what not to include:

  • Multiple brands in one listing name (e.g., Nike Adidas Puma Reebok Under Armour Running Shoes)
  • Mention of irrelevant brands in the product description (e.g., Apple iPhone 6s product but mentions Samsung or Nokia in product description)
  • Repetitive keywords (e.g., Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s)

6. Creating multiple listings of the same product

Please do not create multiple listings of the same product. Such listings are automatically banned by our system.

7. Misleading Pricing

Please do not list products at prices that you do not intend to sell them for (e.g.listing a product at P5.00 then asking the buyer to pay P300). Such listings will automatically be banned by our system.

8. Abusive behaviors and Scamming

All voucher codes, rebates, and subsidies are meant to help vendor promote sales and grow their business. The following behaviors in any forms are strictly prohibited on our platform:

  • Fake order creation
  • Voucher abuse
  • Subsidy and rebates abuse
  • Scams

We monitor all user accounts and make sure users comply with our community rules. Violation of these rules will result in a range of actions including but not limited to the following:

  • Permanent account suspension
  • Freezing of funds under Marketplace Guarantee, for investigation purposes
  • Civil actions, claim for damages and/or interim or injunctive relief.

9. Shipping

9.1. will inform Vendor when receives Buyer’s order. Unless otherwise agreed with, Vendor should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site.

9.2. Vendor must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the Guarantee Period or the time period specified (for offline payment) by Vendor on Vendor’s listing.

For the delivery of products by the Vendor to the Buyer within the Philippines, the Vendor and the Buyer may choose the delivery service provided by the logistics service company in cooperation with may act as an intermediary that brings together the Vendor and the Buyer with the logistics service company chosen by the Vendor and/or Buyer. Vendor and Buyer are the parties who appoint and use the services of the logistics service company in delivering products from the Vendor to the Buyer. Payment of shipping costs for each service delivery of products is the responsibility of the Buyer and Vendor.

Subject to the provisions above, delivery will be made by the respective Vendor’s designated courier/delivery service provider, and not by is responsible for facilitating reports/complaints from Buyers if the Buyer has not received the product within the estimated timeframe. In the event that the Buyer has not received the product within the estimated timeframe that the Product should have been received in accordance with the Policies and the terms of the Guarantee, the Buyer must notify buyer service through the Platform. will then forward the notification of the Buyer to the Vendor and/or the courier/delivery service provider company concerned to find the best solution for the Vendor and the Buyer.

9.3. Users understand that Vendor bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that will not be liable for any damage, expense, cost or fees resulted therefrom and Vendor and/or Buyer will reach out to the logistic service provider to resolve such dispute.

9.4. For Cross-Border Transaction. Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Vendor based outside of the Philippines, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that cannot provide any legal advice in this regard and agrees that shall not bear any risks or liabilities associated with the import and export of such products to the Philippines.

9.5. For the avoidance of doubt, for all delivery services,’s responsibility is limited to facilitating Buyer’s reports/complaints to the Vendor and/or the courier/delivery service provider company concerned. If the Buyer does not give notice within a reasonable period of time as specified in the Policies and Guarantee, the Buyer shall be deemed to have received the Product in accordance with the Policies. Each Buyer and Vendor understands and agrees that will not be responsible for, and holds harmless from, any damages, expenses, costs or fees arising from shipping the products. The Vendor and/or Buyer will discuss any complaints with the logistics service provider, through, to resolve the issue.

10. Refund

Buyer agrees that Buyer’s sole remedy will be to receive a refund of his/her COD payment directly from the
Vendor; for Buyers who paid through Online Banking and Electronic Wallets through, refund will be processes accordingly based on the payment processors lead time and procedures.

11. Cancellation of Orders

11.1. Buyer may only cancel his/her order prior to the shipping or delivery of the products.

11.2. Buyer may apply for the return of the purchased item and refund prior to the expiry of Guarantee Period, if applicable, subject to and in accordance with’s Refunds and Return Policy. Please refer to’s Refunds and Return Policy for further information.

11.3. reserves the right to cancel any transaction on the Site for valid/legal grounds, such as in certain cases where Vendor and Buyer cannot or do not fulfil their obligations under the contract for sale between Vendor and Buyer. Buyer agrees that Buyer’s sole remedy will be to receive a refund of his/her COD payment directly from the Vendor; for Buyers who paid through Online Banking and Electronic Wallets through, refund will be processes accordingly based on the payment processors lead time and procedures.

11.4. If you have redeemed Rebate for your transaction and you are successful in obtaining a refund based on’s Refunds and Return Policy, shall adjust the Buyer’s Wallet based on the transaction details.

11.5. does not monitor the cancellation, return and refund process for offline payment.

Your feedback is of utmost importance to us and we would love to hear from you! For inquiries and suggestions, you may contact us at or contact us at (032) 353-8602.

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