Cebu Online Grocery | Since 2009

Faqs

About Mytindahan.net Marketplace (2)

Mytindahan.net started in August 2009 as an online grocery store in Cebu City, Philippines.

Owners, Marissa and Christopher Sapong aimed to serve overseas customers who want to buy groceries for their friends and relatives in Metro Cebu. In early 2015 the couple transferred the online grocery to a new domain Groceremit.com and restructure Mytindahan.net as an online marketplace. With this new platform, we can now accept sellers from around the country to set-up a store with us and buyers can buy from different sellers at a time.

Mytindahan.net is one of the winners of Kapamilya Negosyo Na business plan making contest organized by the University of San Carlos College of Commerce Alumni Association in partnership with ABS-CBN’s radio station dyAB1512 and the Department of Labor and Employment.

We are also one of the finalists for the 5th Business in Development Challenge Philippines organized by the Philippine Business for Social Progress and Citi Foundation.

In early 2016, the grocery products have been added back to Mytindahan.net so that customers will only access to one site.

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H-001 Bellaville Subd., Salvador Extn.
Labangon,Cebu City
Philippines
Contact no.: +639056377888

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Customers FAQ / crsshopterms & Condition (7)

Easy Shopping.

Buy from several sellers in our marketplace and checkout at once.

 

 

 

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1.) Search Product using the Search Box or using the Product Categories.

2.)  Add products to your cart.

 

3.)  Proceed to checkout

During checkout:

  • Enter your billing address
  • Enter your delivery address correctly.
  • Review the delivery/shipping fee.
    • If you buy items from several vendors, shipping fee will be consolidated.
  • Choose your desired payment option.
  • Click Place Order to submit your order.

 

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Currently, we accept:

rtaImagesmartmoney

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When a buyer submits an order, an email will also be sent automatically to the seller of the products being ordered to process the delivery.

Sellers will ship through a trackable shipping company like LBC & JRS Express.

Note:  Orders with groceries and selected items that are to be delivered within Metro Cebu are personally done by Mytindahan.net rider.

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As part of our documentation and verification procedure for first time delivery receiver (order recipient), we will be taking photo of the receiver upon delivery.

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Buyers with complaint for a particular seller, may contact us here.

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We strongly encourage you to contact your seller if you have concern about the delivered item. Upon receipt please inspect your items, you can apply for returns before your payment is released to the seller. Please note that once you confirm the delivery, the Guarantee period ends.

 

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Vendors FAQ (7)

Open your own online store.

Our marketplace and your personal store will look good in any devices so that customers can shop whenever and wherever they are.

 

 

 

 

 


Easy Vendor’s Dashboard

It’s here where you manage your products, see pending orders, read notifications from Mytindahan.net admin, view reports, and request for payouts.

 

 

 


Shipping Control

Vendors have the convenience of setting their individual shipping/delivery rates and fulfill the delivery of the order in whatever shipping options they will use.

 

 


Receive your payment.

Verified Vendors will receive the payment in their Paypal account or PayMaya account within 24 hours the order has been placed.  Unverified Vendors will receive it within 3 days.

 

 


Fair and simple pricing!

Just a minimal monthly fee base on the subscription plan that fit for your online selling needs and a service charge (processing fee) when you made a sale.

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  • If you do not have a user account with Mytindahan.net, just click the Sign Up link in the upper right portion of our website.  Currently, we only allow registration through your Facebook account.
  • If you already have an account with us, just click your Name on the top then click the link My Account.  In your account page, please find and click the button Become a Vendor and fill in the necessary information needed.
  • Your account will be activated instantly but posting of products needs to be reviewed by Mytindahan admin within 24hours.  Products posted by Verified Vendors however are automatically approved.

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Fair & simple pricing

We now collect a monthly subscription fee because we have observed that vendors are not taking their accounts seriously when it’s free.  You can choose a subscription package base on your selling needs.  A Service Charge Fee is also being charged when you made a sale.  Service Charge is for operation-related costs in processing the transfer of payments.  The default Service Fee is 5% but is flexible depending on the vendor’s primary products.

We encourage vendors to get verified by submitting the following minimum requirements:

TYPE REQUIREMENTS (scanned copies of)
Verified Vendor
1 valid Government issued ID, Proof of billing, DTI/SEC Certificate & a Facebook account created at least 6 months ago.
Featured Vendor
Verified Vendor +
Package: Growing Business or Booming Enterprise

Note:  These documents will be kept with confidentiality and will not be shared to any third party.

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As a Verified Vendor:

  • Auto-approval in posting your products.
  • You will gain more buyers confidence.
  • Your products will instantly be approved upon posting.

A a Featured Vendor, your store and products will be given more highlights.

  1. Will be listed in our Home page
  2. Will be included in our monthly newsletter.
  3. Will be shared in our social media account for more audience and potential customers.

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Receive your payment.

Vendors will receive the payment for the sales of their products within 24 hours through:

  • BPI Fund Transfer
  • Paypal
  • PayMaya
  • Cash Pick-up

*Any fund transfer fees will be shouldered by the vendor.

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Since Mytindahan.net’s primary products are grocery items, we want to have no conflict with our vendors.  Thus, we only allow vendors to post non-grocery items.

 

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Vendors Guide (6)

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Store is the place where seller will showcase all his products in a interactive design. By the store a customer will get seller’s product, contact information, store location, and all other information in one view. seller will see the page by navigating toSeller DashboardView My Store .

 

Store banner will represent seller products concept by one big image. Seller could use a good visual interactive image to grab the attention of customer. Seller will set the image from Seller DashboardSetting page.

 

Seller could link every social network with his store by link up with them. Mytindahan store has simple view and easy to link up format with store setting for the sellers.

 

Seller well set his comfortable payment method for the store. Store setting has simple payment method setting option for sellers.

 

For better contact between seller and customer store settings has contact information insert form combined of phone number, email address, physical location information and location map.

 

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Other Options

Visibility: The visibility option defines the privacy of the product. By default “Catalog and Search” is selected. But if you want the product to only appear on category listing page, search results or want to list as a hidden product, then you can select the option respectively.

If seller selects any other option than Catalog and Search then the product will not appear on the site other than the store page.

Purchase Note: If you want the customer to receive a custom message right after purchasing the product, you can paste that in the box.

Reviews: If the vendor does not want to receive reviews for the product from the customers, he can turn it on or off.

 

Check this video on how to add products with options like size and color.

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Although sellers can use Per Product or Per Quantity based shipping, we encourage sellers to use the Per State (Province) method.

To do it:

  1. Enable shipping if you want to use Mytindahan shipping feature. If the seller does not check this option, Mytindahan shipping feature will not work for this store.
  2. Set the shipping fee per province/state.

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It could be a very good business policy to give some coupon to customer. Seller could give the coupon for special customers of in a special offer.

cupon-view

To create coupon navigate to Seller DashboardCoupon and click “add new coupon”. Insert name, type, product name that the coupon for, add any neccessery then click add coupon button.

cupon-add

Fixed Amount Discount coupon mean when a customer use the coupon he will get a fixed amount discount that mentioned on the coupon. Whatever his total order amount is he will get the same amount discount.

cupon-fiexd

Product Percentage Discount mean when a customer use the coupon in his order then he will get a discount depends on his order total amount. He will get a discount of percentage that mentioned on the coupon of his total order.

cupon-percent

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Seller will get mail notification in every order of his product. He would get a no-reply message from Mytindahan system instantly after a order.

Order page displays the order detail in list. This page shows order number, order total amount, order status, customer details, order date and order action. you could view order farther details manage order status and delete order from order action.

 

Seller could view and process order status from the order listing. He could complete the order from the action.

 

Seller could add note to an order and set the note for customer of private. For customer note, the customer will get e-mail notification for every note added. And for the private note only seller will get the e-mail notification.

 

Seller could manage download permission if the product is downloadable. He could add or delete download file and control access to download the file.

 

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